Course Description
Being a department chair means navigating complex decisions, managing diverse personalities, and balancing competing priorities—often without a clear roadmap. You are expected to lead faculty, support students, and align with institutional goals, all while maintaining trust and momentum within your department. It is not easy, and many chairs find themselves asking: Am I handling this the right way?
This course is designed to help you lead with clarity and confidence by strengthening one of the most critical leadership skills: emotional intelligence.
You will gain practical tools to better understand yourself, manage challenges under pressure, and navigate the dynamics of your department more effectively. Through real-world academic scenarios, you will learn how to apply the four core components of emotional intelligence—self-awareness, self-management, social awareness, and relationship management—to situations you face every day, from faculty collaboration to administrative decision-making.
By the end of this course, you will walk away with a personalized Emotional Intelligence Action Plan—giving you a clear path forward to lead with greater intention, strengthen relationships, and make decisions with confidence.
You do not have to figure this out on your own. This course will help you become the leader your department needs.
Note: The course will be available for registration until 20 July. Once registered, you will have 30 days to access and complete the course.
Learning Objectives
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Define and describe the four core components of emotional intelligence—self-awareness, self-management, social awareness, and relationship management and explain their relevance to leadership in business school environments, including faculty collaboration and administrative decision-making.
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Identify and explain the key competencies within each emotional intelligence domain and apply them to common business schools' leadership situations.
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Demonstrate empathy and social awareness by interpreting faculty, staff, and student perspectives, recognizing emotional cues in academic settings, and using tools such as empathy mapping to inform decisions.
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Apply self-management strategies to navigate role responsibilities to respond effectively to challenges in a business school context.
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Analyze and evaluate the role of emotional intelligence in fostering an inclusive, psychologically safe, and resilient departmental culture.
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Design and implement a personalized Emotional Intelligence Action Plan to strengthen competencies across all EI domains and model emotionally intelligent leadership within your department.
Course Format
Estimated course completion time: Six Hours
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Module One: Emotional Intelligence Introduction (Estimated Completion Time: 20 minutes)
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Module Two: Self-Awareness (Estimated Completion Time: 1 hour)
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Module Three: Self-Management (Estimated Completion Time: 1 hour)
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Module Four: Social Awareness (Estimated Completion Time: 1 hour and 40 minutes)
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Module Five: Relationship Management (Estimated Completion Time: 1 hour and 30 minutes)
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Module Six: Emotional Intelligence Action Plan (Estimated Completion Time: 30 minutes)
