An Improved Member Experience: System Updates

AACSB has transitioned to a new member relationship management (CRM) platform to provide an improved member experience. During this transition, some systems and services were temporarily unavailable while data was migrated and validated.

Yes.

Your AACSB account, profile information, and membership history have migrated to the new platform.

Some institutions use email security tools that restrict incoming email based on trusted IP addresses or domains. If your institution uses these controls, we recommend sharing Salesforce's published IP address information with your IT or email administration team before launch to help ensure that system-generated emails (such as password resets and other member notifications) are delivered successfully.

Salesforce maintains the current list of IP addresses and related guidance here:

Salesforce IP Addresses and Domains to Allow:
https://help.salesforce.com/s/articleView?id=000384438&type=1

If your institution does not use IP allowlists or similar email filtering policies, no action is required.

The updated portal provides an improved experience for managing your membership information, accessing AACSB resources, and interacting with member services.

You will continue using your current AACSB account email address after the transition. If you have not signed in since 23 July, 2026, you will be asked to set up a new password when logging into the new system for the first time.

If you have not signed in since 23 July, 2026, you will be asked to set up a new password when logging into the new system for the first time.

If you requested a password reset email and have not received it, please first check your spam or junk folder. If the email is not there, contact your organization’s IT team and ask them to check whether emails from AACSB’s system are being blocked or restricted by your organization’s firewall, email security settings, spam filters, or other security measures.

Salesforce IP Addresses and Domains to Allow:
https://help.salesforce.com/s/articleView?id=000384438&type=1

If you need urgent access to your account within the next 48 hours, please contact AACSB for assistance at [email protected]

You will continue to access your profile by navigating to your Member Portal. If you have not signed in since 23 July, 2026, you will be asked to set up a new password when logging into the new system for the first time.

One of the Official Contacts, such as the Official Representative or Primary Contact, should update your organization's Billing Contact as soon as possible to ensure uninterrupted communications regarding invoices, renewals, and other membership-related notices.

You can update much of your profile information directly through your member account.

Yes. Your existing profile information has migrated to the new platform.

Log in and select Change Organization Affiliation in the portal. This allows you to retain your AACSB history while associating your account with your new institution.

No. If you've moved to another institution, update your information rather than creating a new account. This helps preserve your membership history and prevents duplicate records.

You can update your affiliation to reflect your retirement through the Change Organization Affiliation process in the member portal.

Update your affiliation or member status through your AACSB profile. If you're unsure which option applies to your situation, contact [email protected] for assistance.

You can only be associated with one AACSB member institution at a time.